SMS will strive to provide efficient, convenient and timely service to its members.
SMS will be honest in its workings and in dealing with its members and other stakeholders, as well as in terms of reporting and information management.
SMS will strive to achieve the highest degree of member service in workings with members.
SMS will strive to know the needs of members to serve them in most efficient and convenient way.
SMS will provide complete and accurate information to our members and external stakeholders about financial and livelihood support services.
SMS will endeavour to empower members by providing financial and livelihood support services in a manner that is ethical, dignified, equitable and cost effective.